Customer Service

Five Ways to Show Your Customers Some Love

0
February 9, 2017
Five Ways to Show Your Customers Some Love

Tweet Customer appreciation strategies need not be extremely costly or complicated.  Here are five simple ways to show your customers some love. Surprise and delight.  One of the easiest ways to love your customers is to reward them with complimentary perks.  Expedited or free shipping, and sample products, are affordable ways to drive revenue...
Read More »

5 Steps to Simplify the Solution and Seal the Deal

0
November 27, 2015
5 Steps to Simplify the Solution and Seal the Deal

Tweet Here are five steps to make it easy for prospects to buy your product or service. Know thy customer.  Instead of rattling off all of your product’s or services’ bells and whistles, pare down the perks that pertain to the prospect’s situation.  Dale Carnegie’s 8th Human Relations principle is to, ‘Talk in terms...
Read More »

Let’s Talk Turkey—Three Profitable Ways to Show Appreciation

0
November 13, 2015
Let’s Talk Turkey—Three Profitable Ways to Show Appreciation

Tweet ‘Tis the season to save a bundle from a consumer’s perspective, and sell a ton from a retailer’s perspective.  What is often missed—especially when forcing employees to work on Thanksgiving, is the true spirit of the season. There are umpteen ways to show your gratitude to employees and customers, however these three tips...
Read More »

Email Etiquette — Increase Open Rates and Protect Your Reputation

0
April 24, 2015
Email Etiquette — Increase Open Rates and Protect Your Reputation

Tweet According to a recent HubSpot blog post —the content of your email can positively or negatively impact your reputation. Consider this—if 93% of all daily communication is nonverbal according to Dr. Albert Mehrabian, author of Silent Messages, what does your email style really say about you? Meaning, when communicating face-to-face, your language only comprises 7%...
Read More »

Under-Promise, Over-Deliver

0
December 9, 2014
Under-Promise, Over-Deliver

Tweet One of the first lessons in good customer service is to always under promise and over deliver. This lesson carries through to leadership, sales, and even employee engagement. But this can sometimes seem challenging to understand and implement. After all, don’t you want to make great promises, rather than ones that seem underwhelming?...
Read More »

9 Dale Carnegie Human Relations Principles Critical to Your Social Media Success

0
July 11, 2014
9 Dale Carnegie Human Relations Principles Critical to Your Social Media Success

Tweet The Dale Carnegie human relations principles are more relevant today than ever before. In a digitally connected world, effective communication skills are literally the difference between success and failure with social media. I run a digital marketing agency, and the nine principles below are at the core of everything we do. The principles...
Read More »

Resolving a Customer’s Complaint in 5 Easy Steps

0
July 6, 2014
Resolving a Customer’s Complaint in 5 Easy Steps

Tweet Can you recall a time when you had an issue with a business that didn’t handle it appropriately?  As you recall that experience, think about how you felt. Now look at your own company. Can you walk through the process of how the top 10 customer’s complaints are handled? A dissatisfied customer presents...
Read More »

How to Deal with an Emotional Customer

0
March 15, 2014
How to Deal with an Emotional Customer

Tweet Dale Carnegie said, “When dealing with people, remember that you are not dealing with creatures of logic, but creatures of emotion…” If you remember this statement during every one of your customer service interactions, you will be well on your way to understanding how to deal with customer complaints. If there’s any secret...
Read More »

3 Steps to Know Customers Better

0
June 26, 2013
3 Steps to Know Customers Better

Tweet Customer service can often make or break a business here in Northern California. Retail is at the heart of everything here in the Bay Area from Pier 39 to Concord. It is always very important to consider service as a key component of Dale Carnegie Principles as well.  Sometimes a corporate vision is...
Read More »

Sales Training: How to Handle an Angry Customer

0
January 31, 2013
Sales Training: How to Handle an Angry Customer

Tweet Angry, complaining customers are a part of every business. You can treat them in one of two ways: they can be the problem, or they can be an opportunity to change a bad situation into a great situation. Of course it would be easier to pass it on to someone else and just...
Read More »